PRIVACY POLICY & COOKIE POLICY
1. Who we are
Cocofina Limited is a company registered in England and Wales, company number 07358842. Registered office: 65 Swakeleys Road, Ickenham, Middlesex, UB10 8DQ. VAT number: GB 113 938 613. Email: info@cocofina.com. Telephone: +44 (0)1895 624 550. Website: www.cocofina.com.
For the purposes of UK data protection law, Cocofina Limited is the data controller of personal data collected through this website.
For data privacy enquiries contact: info@cocofina.com
2. What this policy covers
This policy explains what personal data we collect from you, how we use it, who we share it with, and what your rights are. It applies to your use of www.cocofina.com and any purchase you make from us.
This policy should be read alongside our Terms & Conditions at www.cocofina.com/pages/terms-and-conditions.
We may update this policy from time to time. Any changes will be posted on this page with an updated date. Your continued use of our website following any changes constitutes acceptance of the revised policy.
3. What data we collect
We may collect the following personal data:
Data you give us directly:
- Your name, email address, telephone number and delivery address
- Payment information — processed securely by our payment provider. We do not store card details.
- Information you provide when contacting us, completing surveys, or signing up to our newsletter
- Your order history and account preferences
Data collected automatically:
- IP address, browser type and version, operating system
- Pages visited, time spent on site, referral source
- Cookie data — see Section 9
4. How we collect your data
We collect data:
- When you place an order or create an account
- When you contact us by email, telephone or through our website
- When you sign up to our newsletter
- Automatically when you browse our website, via cookies and analytics tools
5. How we use your data
We use your data to:
- Process and fulfil your orders and send order confirmations and delivery updates
- Manage your account
- Respond to your enquiries and complaints
- Send you marketing communications where you have given consent, or where soft opt-in applies — you can opt out at any time by emailing info@cocofina.com or using the unsubscribe link in any email
- Improve our website and product range
- Comply with our legal obligations
- Detect and prevent fraud
We will not sell your personal data to third parties.
6. Our legal basis for processing
We process your data on the following legal bases:
- Contract — to fulfil your order and manage your account
- Legal obligation — to comply with applicable law
- Legitimate interests — to improve our website and services, and to prevent fraud
- Consent — for marketing communications where required
7. Who we share your data with
We may share your data with:
- Payment processors to handle transactions securely
- Delivery and logistics providers to fulfil your order
- IT and website service providers who help us operate our website
- Professional advisors including accountants and solicitors where necessary
- Authorities where required by law, including for fraud prevention or tax purposes
- A purchaser of our business or assets, where relevant
All third parties we work with are required to handle your data securely and in accordance with UK data protection law.
8. How long we keep your data
We keep your data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Order records are typically retained for 7 years for tax and legal purposes. Marketing preferences are held until you withdraw consent.
9. Cookies
A cookie is a small text file placed on your device when you visit our website. We use cookies to make our website work properly and to understand how it is used.
We use the following types of cookies:
Strictly necessary cookies Required for the website to function. These include cookies that manage your shopping basket, remember you are logged in, and enable secure checkout. These cannot be disabled.
Analytical cookies Help us understand how visitors use our website so we can improve it. We use Google Analytics for this purpose. Information collected is anonymised and aggregated.
Functionality cookies Remember your preferences when you return to our website, such as your region or language settings.
Targeting cookies Record your visit and the pages you have viewed. We may use this information to show you relevant content or advertising. We may share this information with trusted third parties for this purpose.
When you first visit our website you will be asked to consent to non-essential cookies. You can change your cookie preferences at any time through your browser settings. Please note that disabling certain cookies may affect how parts of our website function.
For more information about cookies and how to manage them visit www.aboutcookies.org.
10. International data transfers
Where we transfer your data outside the UK, we ensure appropriate safeguards are in place in accordance with UK data protection law, including the use of standard contractual clauses where applicable.
11. Keeping your data secure
We take appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure or destruction. These include secure servers, SSL encryption, access controls and password policies.
Data transmission over the internet is inherently not completely secure. While we take all reasonable steps to protect your data, we cannot guarantee the security of data transmitted to our website.
If you suspect any misuse or unauthorised access to your data, contact us immediately at info@cocofina.com.
12. Your rights
Under UK GDPR you have the following rights in relation to your personal data:
- Right of access — to request a copy of the data we hold about you
- Right to rectification — to have inaccurate or incomplete data corrected
- Right to erasure — to request deletion of your data where there is no legitimate reason for us to continue holding it
- Right to restrict processing — to ask us to limit how we use your data
- Right to data portability — to receive your data in a structured, commonly used format
- Right to object — to object to our processing of your data, including for direct marketing
All requests are free of charge. We will respond within one month. To exercise any of these rights contact us at info@cocofina.com.
If you are not satisfied with how we handle your data or respond to a request, you have the right to complain to the Information Commissioner's Office at ico.org.uk or by telephone on 0303 123 1113.
13. Third party websites
Our website may contain links to third party websites. We are not responsible for the privacy practices or content of those sites. We recommend you read their privacy policies before providing any personal data.
14. Changes to this policy
We may update this policy from time to time to reflect changes in our practices or applicable law. Any changes will be posted on this page with an updated date. We will notify you of significant changes by email where we hold your contact details.
15. Contact
For any questions about this policy or how we handle your data:
Email: info@cocofina.com Post: Cocofina Limited, 65 Swakeleys Road, Ickenham, Middlesex, UB10 8DQ